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How To Order

How To Order

Ordering from DEN is fast and easy. Please follow these steps:

  1. Please select your wanted items from our product list. It is under our "Product", "New Release" & "Special Offer" buttons on the left.
  2. We utilize a shopping cart system and you can change the quantity you want by changing the number in quantity box. Don't forget to press "Update" button after change in quantity.
  3. Select you payment method and confirm your quote request.
  4. We will reply your quote request with a full quote. If you are satisfied with the quote, please following our payment instructions.
  5. After payment confirmed or received, we normally will have your parcel sent within 24 hours. Order with custom guns will take slightly longer.

Payment

We accept payment in:

  • Credit Cards (through Tradenable or Paypal)
  • Paypal Funds (through Paypal)
  • Echeck (through Paypal)
  • Direct Bank to Bank Transfer (money wiring)
  • Foreign Bank Draft

For Credit Card payment
We accept VISA, MASTER and AMERICAN EXPRESS card through Iescrow (Tradenable) or Paypal. In the Iescrow (Tradenable) transaction, money will not change hands until order is received by you. Hence, you have better protection. It also saves your time. You just need to pay 2% more on the total cost of your order to enjoy such benefits. Please visit www.tradenable.com for more information.
We also accept credit card (VISA & MASTER) through Paypal. No extra charge will be placed on Paypal orders. Please visit www.paypal.com for more information

Limitations on Credit Card payment:

  • Goods total must not exceed USD 2000 for Tradenable Transaction
  • Goods total must not exceed USD 1500 for Paypal Transaction
  • No minimum order applies
  • Shipping method must be in Express Airmail

For Paypal Funds & Echeck payment
We accept these types of payment through Paypal. You can send funds to us through Paypal by the above format. Paypal will handle the clearing and transfer of funds under your instruction. Please visit www.paypal.com for more information

Limitations on Paypal Funds & Echeck payment:

  • Goods total must not exceed USD 1500 for Paypal Transaction
  • No minimum order applies
  • Shipping method must be in Express Airmail

For Direct Bank to Bank Transfer (money wiring) payment
You can obtain such service from your local bank. Once your order is confirmed, our bank details will be given to you. Your order will be sent within two working days upon the payment is received. Please note that money wiring usually incurs a service fee charged by your bank. No maximum and minimum order applies. No shipping method restriction applies.

Direct Wire Transfer, Cash or Check deposit For US Customers Only
You can also wire transfer, deposit cash or check payment to our US based bank account. Once your order is confirmed, our bank details will be given to you. Your order will be sent within two working days upon payment received. Please note that money wiring usually incurs a service fee charged by your bank. And a surcharge of USD 6 will apply on order under USD 500.


For Foreign Bank Draft payment
You can obtain such service from your local bank. Once your order is confirmed, FBD details will be given to you. Your order will be sent when your FBD is cleared. FBD usually takes 2 days to clear. Please note that issuing a Foreign Bank Draft usually incurs a service fee charged by your bank. No maximum and minimum order applies. No shipping method restriction applies.

We DO NOT accept personal cheque or money through post.

Customs

Orders will be accepted only if the Customs Authority in your country allows the importation of airsoft. For countries or some US states where airsoft importation is prohibited, Guaranteed delivery does not apply. Please do check with your local customs office. When ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. We always comply with the customs regulations. Thus, we have not had any single parcel seized by the Customs. Your money is treated as important as ours so we will take good care of your parcel. Upon request, we offer free trademark removal and muzzle painting to conform to the Customs. 

Shipping

To find out when your order will arrive, you need to consider the shipping option you selected.

Express Shipping
We recommend Express shipping for your parcel. It is fast, easy and reliable. You can track your parcel with Express Shipping. And it is a door to door service too. 95% of our orders shipped within 24hours. The remaining 5% are custom guns that require a little more time to prepare. Parcel normally takes 5 working days to arrive in normal circumstances. We cannot ship on Sunday or Holidays as express couriers are closed.

Airmail & Surface Mail Shipping
For more economical way of shipping, airmail and surface mail are available as well. Airmail will usually take 2 to 3 weeks and surface mail will usually take 1 to 2 months for delivery. For the following types of payment method, Airmail and Surface mail shipping cannot be chosen:

  • Credit Cards (through Tradenable or Paypal)
  • Paypal Funds (through Paypal)
  • Echeck (through Paypal)

The loss of, damage to or delay in delivery of goods will not be taken as our responsibilities. It will be covered by the courier and we will assist in damage claiming.

Warranties & Guarantees

Honestly, we do not provide warranties to our airsoft items as we are thousand miles away. But we guarantee that each and every item we sold is in perfect working condition. Each and every product we send is checked and tested before shipment. If your product is received faulty not due to the fault of the courier or other third party, we will repair or exchange (when situation calls upon) the product for you without charges. You can rely upon DEN for high quality products.